FREQUENTLY ASKED QUESTIONS

We offer products in various conditions to meet your needs. Below is an explanation of each condition to help you choose the right item:

Factory Sealed
A brand-new, unused, unopened, and undamaged product in its original factory packaging (where applicable).

New (Bulk)
A new, unused item with no signs of wear. The product may lack original packaging or be in its original packaging but not sealed.

Manufacturer Refurbished
A product professionally restored to full working order by the manufacturer or a manufacturer-approved vendor. It has been inspected, cleaned, and repaired to meet manufacturer standards and is in excellent condition. May or may not include original packaging.

Seller Refurbished
A product restored to full working order by Total IT Resource or a third party not approved by the manufacturer. It has been inspected, cleaned, and repaired to ensure excellent condition. May or may not include original packaging.

Used
A previously used item that may show minor cosmetic wear but is fully functional and operates as intended.

At Total IT Resources, we deliver a comprehensive range of Dell, HPE, IBM, mLogic, Lenovo server parts, complete server builds, and networking gear. Need something fast? We’ll help you source any enterprise-grade product on demand—making us your ultimate one-stop shop for IT hardware solutions.

We are headquartered in Warrenville Illinois USA with a branch location in Olaya Riyadh, Saudi Arabia.

You can reach us by phone at +1 630 506 6457, and via email at info@totalitresource.com, through our WhatsApp chat, live website chat, or by submitting the contact form on our website.

Yes, we have great rates with DHL, FEDEX and UPS making it possible to ship world wide.

Yes, we offer these services currently only in Saudi Arabia thru our dedicated partner office in Olaya, Riyadh Saudi Arabia. Please contact +966 50913 4577.

Once a stable business relationship is established with Total IT Resource, we will assess appropriate credit limits and payment terms to support a mutually beneficial partnership.